Job Title:- Contract Manager 

LOCATION:-Danetre Community Hospital, London Road, Daventry, Northants. NN11 4DY (onsite)

Contract:- Permanent 

Salary :- Competitive 

Robertson is one of the largest independently owned construction, infrastructure, and support services companies in the UK. We have reached our 50th year of trading in better shape than ever, with a strong confirmed order book, diverse income streams and a dedicated, expert workforce.

Covering the entire built environment lifecycle, we operate throughout the UK, with offices across Scotland and the North and Midlands of England.

Robertson FM was formed in 1998 to meet the demand for specialist skills maintaining PFI/ PPP buildings to maintain the value of the property investment, and to provide the professional support needed to keep buildings operational. The company has grown substantially and now has commercial contracts in the public sector.

MAIN PURPOSE OF THE JOB:

To manage provision of Hard FM services on a Community Hospital contract located in the Daventry area, including planned and reactive maintenance, grounds maintenance, energy, and lifecycle/small project works.

To manage key stakeholder engagement and effective communications with all relevant parties.

DUTIES:

• To manage the delivery of FM services, ensuring contractual compliance at all times and delivery in accordance with relevant legislative requirements (HTM's HBN's etc.) and procedures that ensure risk is effectively managed. Ensuring maintenance is undertaken in accordance with statutory requirements and policies on management of contractors whilst ensuring best value for money.
• Prepare client performance reports and attend performance meetings on a regular basis.
• Managing records in compliance with ISO9001, ISO14001 and company policies and procedure
• Establish and practice effective energy management procedures using targeted and monitoring techniques to identify improvement opportunities.
• Management of lifecycle works.
• Management of a multi-disciplinary contract team, consultants, and subcontractors for delivery of works.
• Overall responsibility for all Health & Safety including compliance with the CDM Regulations associated with delivery of works. To ensure compliance with all statutory, IMS, security and relevant company and client policies generating a true health and safety culture.
• Ensure delivery of a safe, customer focused, cost effective, efficient, and compliant service in order to meet its contractual and legal obligations.
• To deliver budgeted targets for profit/performance related to a work stream/function. Analysis of budgetary information to assist in annual budgetary and monthly forecasting processes. Responsible for managing the P and L performance of their part of the business.
• To manage excellent relationships with the client, supply chain partners and other partners. To act as the primary liaison for key stakeholders.
• To lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner. To manage the people resources effectively and efficiently to deliver the required services. To ensure Objectives, Performance Reviews are completed as per company policy.
• To ensure that the operational aspects of the region/business area/location(s) are delivered in accordance with the SLA by an agreed programme of qualitative checks and control measures and to rectify identified deviation where appropriate.
• To ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
• Assist in the establishment of systems of governance, monitoring, and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, minimise customer complaints and other adverse feedback.
• To support and lead the introduction of operational best practice into the region or contract.

SKILLS/QUALIFICATIONS/COMPETENCIES:

• A degree in a relevant field or professional qualification in a Facilities Management discipline with experience or experience in a similar role.
• Experience of managing utilities.
• PFI experience within the health care sector
• A recognised health and safety qualification e.g. NEBOSH
• Considerable budgetary experience
• First class customer service skills are essential, together with a positive outlook and flexible, team working attitude.
• The successful candidate will require a DBS/Disclosure Check

CONTACTS/LIAISON:

• Very regular communication with:
  • Regional Manager and other members of the FM team
  • Client representatives and their advisors.
  • Subcontractors and supply pain partners
• Frequent communications with other organisations including Authority representatives, utility providers etc.
• Occasional communication with members of the Senior Leadership Team

REPORTING TO: Healthcare Account Manager

BEHAVIOURAL COMPETENCIES:

The Robertson Way reflects how our strong principles have helped us grow into the thriving, modern organisation we are today. It encompasses our defined organisational purpose, vision and five principles that act as our shared values. We have five guiding principles which are the touchstone for how each of us goes about our business every day. 

The postholder will always be expected to demonstrate behaviours aligned to our principles. Working the Robertson Way sets out the types of behaviours that bring our principles to life and are key to our success as a business and as individuals.

We listen

Listening enables us to work positively and collaboratively, and gives customers, partners, and colleagues the assurance that their voices are always heard.

We are professional

Our mix of prudence and diligence, care, and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

We take responsibility

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

We are determined to succeed

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity, and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.