Job :- Administrator 

Location :- Wakefiled WF1 2EB

Contract :- 12 weeks

Pay :- £12.54 per hour 

This is a internship placement for 12 weeks, you will be required to travel to Stirling as part of the program . 

Robertson Facilities Management provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including commercial, residential, education and healthcare, assuring our customers of high-quality, best value and a sustainable approach.

Robertson is one of the largest family-owned construction, infrastructure, and support services businesses in the UK. For over 50 years our sustainable growth has enabled us to invest in our business, the future of people and communities, and to deliver on major projects, housing schemes and facilities management for customers nationally. Ultimately, our approach is about making progress safely towards a sustainable future. It’s the Robertson Way.

Your placement with Robertson FM, based in Wakefield will give you the perfect opportunity to turn academic theory into practice. The 12-week placement is designed to give you an insight into a multi-faceted Facilities Management contract. The experience will allow you to gain valuable work experience in a fast paced and dynamic environment.

You will work closely with senior management to support the day-to-day operations of our Facilities Management business, in an administrative role.

You will have the opportunity to gain hands-on experience in providing administrative support to the contract operational team developing, improving, and implementing systems and procedures across various aspects of the operations.

DUTIES:

• To interact with all internal teams to discharge the consistent, effective, and efficient delivery of tasks and in doing so, support best practice.
• Assist in the establishment of systems of monitoring and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, minimise customer complaints and other adverse feedback.
• Comply with Robertson/Council policies, procedures, and guidelines.
• To support on finance activities as required including but not limited to ordering of works, processing of invoices, debt recovery as required.
• Support ensuring the CAFM system is maintained up to date and planned and reactive works are managed to ensure timely, quality delivery and mitigate the potential for failure in line with contractual KPI’s. Proactive tracking, monitoring, and closing of jobs to timeframe.
• Liaison with building users to ensure access for maintenance requests is granted. Follow each request through from receipt to completion, communicating with the end user to ensure the task is done to their satisfaction and in line with subcontractor KPIs
• Be effective, flexible and efficient in coping with varying demands.
• Follow up with sub-contractors to ensure that worksheet and statutory compliance paperwork is received in a timely manner and then uploaded to and stored on the CAFM system.
• To support the small works process in an administrative capacity.
• To support the internal functions with various administrative duties.
• To support the management team with the production of month end reporting for client issue, internal monthly reporting requirements and data capture.

SKILLS AND QUALIFICATIONS:

• Currently pursuing further education in a relevant field such as Business Administration, Business Management, or similar

• Have excellent communication skills and a good telephone manner.
• Have a flexible approach to work, able to adapt to peaks and troughs in demand and be well organised.
• Good level of computer literacy.

• Ability and desire to work as part of a team.

BEHAVIOURAL COMPETENCIES:

The Robertson Way reflects how our strong principles have helped us grow into the thriving, modern organisation we are today. It encompasses our defined organisational purpose, vision and five principles that act as our shared values. We have five guiding principles which are the touchstone for how each of us goes about our business every day.

The postholder will always be expected to demonstrate behaviours aligned to our principles. Working the Robertson Way sets out the types of behaviours that bring our principles to life and are key to our success as a business and as individuals.

We listen

Listening enables us to work positively and collaboratively, and gives customers, partners, and colleagues the assurance that their voices are always heard.

We are professional

Our mix of prudence and diligence, care, and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

We take responsibility

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

We are determined to succeed

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity, and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

INDAR