Some see a contract. We see an adventure. 

Hard Services Manager 

Location: Newcastle

Contract: Full time, permanent

Hours: 38.75 hours per week, Monday to Friday

Benefits: Competitive annual salary, private medical cover, Company car or car allowance, 33 days annual leave, and more

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as Hard Services Manager, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.

What you’ll do: 

As Hard Services Manager, you will oversee and manage the maintenance, repair, small works and compliance function for our public sector client.  The Hard FM service consists of delivery of a planned and reactive maintenance service in accordance with key performance indicators and quality standards.

The Hard Services Manager will have line management responsibility for a multi disciplined direct delivery team and responsibility for managing delivery through specialist subcontractors.

In delivering your role, your key responsibilities will include: 

• To manage the delivery of maintenance activity including reactive, planned and small works throughout the assigned geographical region across multiple diverse client sites. Ensure delivery of a safe, customer focused, cost effective, efficient and compliant service in order to meet its contractual and legal obligations.
• To carry out asset verification across the estate
• To plan PPM work for the maintenance team and sub-contractors using the FM CAFM system, and update the system diary to reflect any changes in PPM dates.
• To closely liaise with the client to ensure that all works delivered are to the required standard, that there are no disruptions to the school day and where appropriate agree remedial works.
• To ensure optimum delivery of responsive and cyclical maintenance work is carried out on time and efficiently to meet defined performance expectations.
• Where required, work on a hands-on basis with the maintenance team to review plant faults, identify and implement an appropriate resolution.
• Act in the role of Authorised Person Low Voltage for the contract, ensuring permits are issued in relation to complex systems.
• Act as the engineering lead on the contract, ensuring that Gas Safe, Biomass etc are all maintained, and paperwork is compliant.
• Liaise with specialist sub-contractors to ensure their service is delivered on time, to the required quality and to the appropriate cost. Ensuring a quality service is received and any defects are rectified satisfactorily.

About you

You’ll have previous experience of leading a multi-disciplined maintenance team in the provision of Facilities Management services and customer liaison. You'll be able to demonstrate your awareness of statutory requirements for compliance, and able to balance the needs of quality and profit on the contract. You will have previous experience using CAFM and BMS systems. 

Due to the multi-site nature of this position, a valid UK Driving licence is required. 

Who we’re looking for:

People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and our customers safe and help us maintain high standards; share our pride in making a real difference.

Working the Robertson Way 

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means… 

We listen  

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.  

We are professional  

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.  

We take responsibility  

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.  

We are determined to succeed  

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.  

We are one team  

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson. 

What’s in it for you?

In addition to the annual salary, we offer a wide range of rewards and benefits:

• Private medical
• Company car or car allowance 
• 33 days annual leave
• Private pension
• Life assurance
• Cycle to Work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more
• Annual flu vaccine
• Free Health & Wellbeing advice

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves. 

Apply now 

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you