Care. Initiative. Pride. We see more than just high standards. 

Help Desk Coordinator

Location:Outwood Academy TS6 9AG.

Working hours: 38.75 hours per week 

Salary: 26k-29k  

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Cleaner, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.  

Job holder requires the ability to support the Hard Services Manager where required with client relations, subcontractor management with a motivation to continuously improve core aspects of the operation and quality of service. Produce reports on performance, support the contract with jeopardy management, produce client reports with clear review of the commercial mitigation on reactive tasks.

Responsibility for the helpdesk and facilities coordination reporting directly to the Hard Services Manager. The job holder is required to demonstrate strong leadership skills with a clear ability to drive change within the team and create a positive culture focused on our “one team” approach.

This role may also require project support to other contracts within England during periods of mobilisation and or crisis.

DUTIES:

• Deliver and monitor the Service Delivery Plans and KPIs. This will have a particular focus on applying reasonable mitigation to failed reactive tasks, supporting relief applications, and managing extension of time requests.
• Focus on identification of correct problem codes, effective task diagnosis and quality/detailed updating of concept notes.
• Support the senior contract manager with contractual budget planning to ensure contract activity is completed to time and cost. This will include the ongoing oversight of the PO checklist across the contract. A monthly review of all planned maintenance tasks against budget will be required.
• Assist the Senior Contract Manager in the development of contract specific budgets on an annual basis, ensuring that efficiencies are identified with a view to maintaining and improving margins.
• To support the Senior Contract Manager to develop relations and collaboration with client management teams to ensure delivery of contract.
• Management of Helpdesk reactive task volumes- focused support for site teams where required to jeopardy manage workflow.
• Management of Pay mech including commercial mitigation analysis.
• Ensuring detailed communications liaising with contractors for PPM and reactive works. This will include facilitating detailed planned works schedules with the Hard Services Manager and the coordination of all associated documentation such as SSOW/RAMs requests.
• Support with regional administrative tasks as and when required by the Regional Operations Manager and or Regional Support Manager, including but not limited to data cleanse activities, compliance documentation reviews and internal audits.

SKILLS AND QUALIFICATIONS:

• Previous experience in facilities management administration role
• A methodical approach
• Ability to work on own initiative
• Basic Health and Safety knowledge
• Strong communication and interpersonal skills
• Proficient in relevant computer programmes (Microsoft Word, Excel, Teams, etc) is a must.

Working the Robertson Way 

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means… 

We listen  

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.  

We are professional  

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.  

We take responsibility  

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.  

We are determined to succeed  

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.  

We are one team  

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson. 

What’s in it for you?

In addition to the hourly rate, we offer a wide range of rewards and benefits:

• 33 days annual leave (pro rata for part time positions)
• Private pension
• Life assurance
• Cycle to Work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more
• Annual flu vaccine
• Free Health & Wellbeing advice

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves. 

Apply now 

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.