Care. Initiative. Pride. We see more than just high standards. 

Reception Supervisor

Location: Newcastle-Upon-Tyne - Various Sites

Working hours: 37.5 hours per week, Monday to Friday. Shift times between 7am and 7pm. 

Hourly rate: £14.04  per hour 

Location: Newcastle-upon-Tyne - various site, own vehicle required, mileage paid

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as Reception Supervisor, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.  

What you’ll do:

In your new role as Reception Supervisor, you have direct line management of Reception staff across 3 sites in Newcastle upon Tyne plus remotely support a team based in the Northwest. Your role will be a combination of training and supervision alongside taking on Receptionist duties. Your key responsibilities include: 

• Review, develop, and implement processes for all reception services, to include security and access management, hotel bookings, car hire, and travel bookings.
• Ensure all tasks logged onto the CAFM system are completed within time, with adequate and comprehensive notes being added to all events.
• Must be able and willing to travel between sites in the Newcastle area. Business mileage is paid.
• A mixture of reception shifts for several days a week, with the remaining days spent visiting sites and providing training and supervision to reception staff.
• Undertake administrative duties including but not limited to: 
• • Providing administrative support to the RFM Team
  • Logging Helpdesk requests
  • Maintaining records
  • Compiling reports
  • Ordering stationery
  • Administration of purchasing
  • Room booking system

What you’ll need:

To be successful in your application, you will have extensive previous work experience in a Receptionist role, with the ability to communicate effectively in a variety of written and verbal formats with a wide range of people. Previous Supervisory experience would be beneficial although not essential, this role would be suitable for someone ready to take the next step in their professional career. 

Travel between local sites is required, with potential for occasional travel to Northwest England. Valid UK Driving Licence is required (business mileage is paid) and access to your own vehicle. 

Who we’re looking for:

People are at the heart of everything we do and achieve at Robertson. To fit right into the team, you’ll be committed to understanding the needs of our customers and work collaboratively towards our shared goals; get the best from teams and individuals, be confident in your decisions, and calm and quick to adjust to unexpected challenges; and help us make progress towards a sustainable future for ourselves and our communities.

Working the Robertson Way 

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means… 

We listen  

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.  

We are professional  

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.  

We take responsibility  

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.  

We are determined to succeed  

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.  

We are one team  

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson. 

What’s in it for you?

In addition to the hourly rate, we offer a wide range of rewards and benefits, including 33 days annual leave, a great pension, and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas with a Taste Card, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family. 

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves. 

Apply now 

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.