Quality. Detail. Results. We see more than just high standards.

Senior Contract Manager

Location: University Hospital North Durham DH1 5TW

Working hours: Monday to Friday, 38.75 hours per week, 

Contract: Full-time, permanent 

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Senior Contract Manager, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.  

What you’ll do: 

• Support the Healthcare Account Manager in the delivery of the FM Business Plan achieving financial and growth
• Responsible for the operational management of FM leads ensuring best practice is implemented.
• Ensure successful implementation of any efficiency initiatives identified by the Commercial Team where applicable for contract within the scope of the role.
• Collate and review monthly reports on operational and financial performance for each of the contracts within their area of This will include both internal reports and client reporting as specified in the PFI contract. Responsible for the implementation of established policies and operational procedures to match the requirements of each contract.
• Manage the project team on site delivering lifecycle, small works and variations to ensure we meet the requirements of CDM and the contract and maintaining regular liaison with the client and provide updates during site meetings or when issues arise.
• Liaise with client representatives ensuring positive constructive relationships based on long term
• Ensure service delivery is compliant with Health & Safety, QA, Environmental and Energy Policies within their areas of responsibility and maintained within the targets
• Support the Healthcare Account Manager in the Management and Development of staff ensuring a positive employment culture, career development, effective training strategies and high retention levels.
• Ensuring the Commercial risks on the contract are managed effectively, working closely with the commercial team to mitigate deductions and performance
• Support the Healthcare Account Manager in the analysis of regional contract performance and the successful development and implementation of Transformation/Remedial plans where appropriate.
• Ensure all risks to the business are identified and logged in the company risk management system, including control

What you’ll need:

• Candidate will be an experienced manager with professional qualification FM / Hard Services
• The post holder should have a technical engineering bias and a good knowledge of HTM requirements in a PFI Healthcare environment.
• Hold a relevant qualification in a Facilities Management discipline or have relevant experience.
• The post holder will have a robust understanding of the construction of a PFI Contract, how schedules interface and paymech obligations with experience in mitigation within contractual constraints.
• Demonstrate a track record of success in the delivery of FM services to the Public and Private Sectors. Experience in PFI Healthcare contracts is essential.
• Understand the need to maximize profit, but maintain a high standard within each contracts specifications.
• Prepare contract specific budgets and manage expenditure to achieve financial
  

   

• High quality interpersonal skills, with excellent written and spoken communication skills

• Flexible and adaptable approach to work with good problem-solving skills

The successful candidate will require a DBS/Disclosure Check before starting in the job.

Who we’re looking for:

To oversee and manage UHND contract.  This will include responsibility for the operational delivery of FM services through a team of site-based FM Managers and Contract Manager. Taking full accountability for Operational Performance, Contractual and Business KPI’s and Financial Results across the contract, ensuring performance is in line with company expectation as set for the Region.

Working the Robertson Way 

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means… 

We listen  

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.  

We are professional  

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.  

We take responsibility  

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.  

We are determined to succeed  

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.  

We are one team  

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson. 

What’s in it for you?

In addition to the hourly rate, we offer a wide range of rewards and benefits:

• 33 days annual leave 
• Company car or car allowance
• Private Healthcare
• Private pension
• Life assurance
• Cycle to Work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more
• Annual flu vaccine
• Free Health & Wellbeing advice

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves. 

Apply now 

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.