Some see information and data. We see an opportunity to make a real difference.

IT Support Technician

Location: Stirling 

Challenges. Opportunities. Solutions. At Robertson, we see them our way. We’re bold enough to ask questions. Brave enough to look at things differently. Confident enough to be ourselves. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services business. And as an IT Support Technician, you’ll be part of a team that’s doing incredible things – for ourselves, for the built environment around us, and for a truly sustainable future.

We’re recruiting for a IT Support Technician who will work as an integral part of a fast paced IT team. You will support the business on technical issues and provide a high level of service to your internal customers.

We’re recruiting for a IT Support Technician who will work as an integral part of a fast paced IT team. You will support the business on technical issues and provide a high level of service to your internal customers.

What you'll do:

• Provision of 1^st, 2^nd and 3^Rd Line support to Robertson employees both face to face and remote through IT Tickets that have been logged on the IT Service Desk
• Assisting IT colleagues with IT Support and Projects to ensure optimal delivery of service
• Ability to work without close supervision in accordance with company guidelines
• Setup and Configuration of PC’s for New Starts etc
• Ensure IT Asset Registers are kept up to date
• Create and maintain IT policies and procedures as appropriate
• Other relevant IT duties as assigned by the IT Management

What you'll need:

• Problem solving skills / initiative
• Technical / analytical skills
• Planning / time management
• Interpersonal skills
• Excellent customer service and communication skills (essential)
• Polite and professional telephone manner (essential)
• Quick to learn and adapt to new systems (essential)
• Strong work ethic and the ability to integrate with a team (essential)
• Excellent attention to detail (essential)
• Up to date knowledge of IT developments and Technology
• Desktop support of Windows 10-11
• Some experience of Active Directory
• Networking and experience with Internet Routers and Firewalls, Cisco Meraki preferred (desirable)
• Some knowledge or experience within Windows Server 2012-2016
• Experience of providing remote, telephone or face to face support
• Experience of PC Software builds / installations / rebuilds.
• Microsoft Certification in Windows Operating systems and Office (desirable)
• Knowledge of Microsoft products, Office 365, Server infrastructure (desirable)
• Full driving licence (essential)
• An IT qualification or degree (desirable). Applications from recent graduate's welcome 

Working the Robertson Way

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…

We listen

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

We are professional

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

We take responsibility

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

We are determined to succeed

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

In return, we offer a wide range of rewards and benefits, including 33 days annual leave, a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.

We also have a brilliant smarter working policy, too. That means many of our office-based people and some of our site-based people are able to either work from home or as part of our hybrid model.

When it comes to diversity and inclusion, we see things differently at Robertson. That’s why we’re working hard to create an environment where everyone can feel welcome, and where we can all be ourselves. We encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you’ll see things our way, too.

Apply now

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you. To apply for this role and to start seeing things our way, submit your CV on our careers site.

This role will be subject to pre-employment screening, including references. The level of screening may vary depending on role responsibilities and will be discussed at interview.