People. Initiative. Pride. We see more than just service.

Planner

Location: Wakefield, Normanton

Working hours: Monday to Friday, 8:30am to 5pm 

Contract : Permanent 

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Planner, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future. 

What you’ll do:

As a Planner with Robertson FM, you will support the Hard Services Manager(s) where required with client relations and subcontractor management, with a motivation to continuously improve core aspects of the operation and quality of service. You will produce reports on performance, support the contract with jeopardy management, produce client reports with clear review of the commercial mitigation on reactive tasks. Your key responsibilities will include: 

• Deliver and monitor the Service Delivery Plans and KPIs.
• Focus on applying reasonable mitigation to failed reactive tasks, supporting relief applications, and managing extension of time requests.
• Focus on identification of correct problem codes, effective task diagnosis and quality/detailed updating of MRI notes.
• Review of Helpdesk reactive task volumes- focused support for site teams where required to jeopardy manage workflow.
• Ensuring that the operatives have planned tasks that achieve maximum output.
• Working closely with operatives to ensure that time records are accurate and operational notes are updated and informative.
• Ensuring detailed communications liaising with contractors for PPM and reactive works.
• Communicating with Operatives and Subcontractors and site contacts to arrange agreeable dates for the delivery of works.
• Facilitating detailed planned works schedules with the Hard Services Manager
• Coordination of all associated documentation, aligning to specific task.

About you 

To be successful in your application, you will have previous experience in a similar role within a fast-paced and dynamic team environment, and a proven background in providing exemplary customer service. You'll be a self-starter with excellent organisational skills, problem solving ability, and exceptional attention to detail.

Who we’re looking for:

People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and our customers safe, and help us maintain high standards; share our pride in making a real difference.

Working the Robertson Way 

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means… 

We listen  

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.  

We are professional  

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.  

We take responsibility  

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.  

We are determined to succeed  

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.  

We are one team  

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson. 

What’s in it for you?

In addition to the competitive annual salary, we offer a wide range of rewards and benefits, including 33 days annual leave (inclusive of public holidays), a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at shops, restaurants and cinemas with Robertson Rewards, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family. 

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves. 

Apply now  

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.